March 23, 2020

To our patients and their families,

In response to the current environment, your Pediatricians are pleased to announce that we will now offer telemedicine visits for established patients.  

This new tool will allow you and your child to be seen directly by one of our providers without leaving the comfort of your home.
During this time of social distancing, we are encouraging our patients with mild illnesses to stay home for their safety as well as the safety of others. It is often difficult, however, to tell if your child’s illness is mild or needs to be seen in-person. Our providers, now through the aid of telemedicine visits, will help guide you through this decision. 

How to schedule a telemedicine visit 

If you have a non-emergent concern about your child’s health, please call our office or send us a NextMD message. Upon reviewing your message, our providers will determine if a telemedicine visit is warranted and if so, will reach out to you in order to schedule. 

NOTE: If you have an emergency situation, you should not wait for a telemedicine visit or a return phone call. Call 911 or head to the nearest Emergency Room. 

How to prepare for your telemedicine visit 
In advance of your telemedicine visit, please find a quiet, well-lit space with a strong internet connection. This will help ensure that you will not be interrupted or distracted, and that your provider can see you and your child clearly. A computer or iPad gives better video than a mobile phone. 

Please have your child with you or near you. It is also helpful to have your camera held at eye-level.  

You may need to download Zoom or another App prior to receiving the call.  The scheduling nurse will let you know. 
Additional information 
While telemedicine can be incredibly effective, there are some situations in which your child may still need to be seen in-person, either immediately or during office hours. We will always help you to quickly determine the best course of action.  Telemedicine visits are billed directly to your insurance company in the same way as a regular visit. At this time there are no additional surcharges for telemedicine visits. 

All billing questions and concerns can be directed to our billing office.  

Finally, please know that we, at are committed to always being available for you and your family. We will continue to see well visits exclusively in the morning hours and necessary in-person sick visits in the afternoon as instructed by one of our providers.  
We look forward using telemedicine as another way to remain connected and actively caring for our patients. 

In good health, 
Drs. Behrstock, Carlson, Gunay, Pelinka, Mann, and Taylor 

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Pediatric and Adolescent Medicine


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